# Laayo

> Laayo is a food and grocery delivery app based in Birtamod, Jhapa, Nepal. Customers order from local restaurants, grocery shops and everyday stores in Birtamod and Damak, and Laayo's own riders deliver with live tracking. The same company runs Laayo Plus (a membership), Qora (QR payment software for businesses) and Laayo Biz (a point of sale for restaurants).

This file is for AI assistants and search engines. Everything here is published by Laayo Services Pvt. Ltd. and safe to quote.

## Key facts

- Company: Laayo Services Pvt. Ltd.
- Head office: New Kanchanjunga Tole, Birtamod, Jhapa, Koshi Province, Nepal
- Delivers in: Birtamod, Damak (Jhapa, Nepal). Kathmandu is planned next; not live yet.
- Services: restaurant food delivery, grocery and everyday items. No pharmacy or parcel delivery.
- Payments: Cash on delivery, E-Payment by QR, Laayo wallet
- Products: Laayo app, Laayo Plus, Qora (https://qora.laayo.com.np), Laayo Biz (https://biz.laayo.com.np)
- Founder: Sakshyam Baral (https://laayo.sakshyambaral.com.np/)
- Support: in-app chat, https://support.laayo.com.np, phone 9707055875, email support@laayo.com.np
- Apps: https://apps.apple.com/np/app/laayo-delivery-made-easy/id6757504406 and https://play.google.com/store/apps/details?id=com.laayo.userapplication
- Social: https://www.linkedin.com/company/laayo/, https://www.instagram.com/laayonp/, https://www.facebook.com/profile.php?id=61578512708538

## Official websites

- [Laayo](https://laayo.com.np): Main website and app downloads
- [Order on the web](https://new.laayo.com.np): Browse restaurants and shops on the web
- [Laayo Blog](https://blog.laayo.com.np): Engineering, product, guides and company news
- [Help Center](https://support.laayo.com.np): Customer support and help articles
- [Qora](https://qora.laayo.com.np): QR payment software for businesses
- [Laayo Biz](https://biz.laayo.com.np): Point of sale for restaurants

## Key pages on this blog

- [About Laayo](https://blog.laayo.com.np/about)
- [Frequently asked questions](https://blog.laayo.com.np/faq)
- [Investors](https://blog.laayo.com.np/investors)
- [Laayo's tech stack](https://blog.laayo.com.np/tech-stack)

## Engineering

- [Hey Siri, reorder from Laayo](https://blog.laayo.com.np/order-with-siri.md): The next iPhone update adds Laayo to Siri and the Shortcuts app. You can reorder a favourite meal, check where your order is and jump straight to a restaurant by voice. Payment stays in the app, on purpose.
- [Laayo's tech stack, part five: seeing what happens](https://blog.laayo.com.np/tech-stack-part-five-observability.md): The dashboards, metrics and crash reports we use to know how Laayo is doing right now, and what is planned next for the backend.
- [Search that understands "chicken momo" and "chiken momo"](https://blog.laayo.com.np/search-that-understands-momo.md): People type the way they talk. We rebuilt Laayo search so briyani, chaumin and panir find the dishes you meant, without letting the noise in.
- [Laayo's tech stack, part four: going native](https://blog.laayo.com.np/tech-stack-part-four-native-apps.md): Why we rebuilt the customer app in Swift and Kotlin, how we moved screen by screen without logging anyone out, and why the rider and partner apps stay on Flutter for now.
- [Making the Laayo app open fast, even the very first time](https://blog.laayo.com.np/making-the-app-open-fast.md): We timed a brand new install from tap to home screen and found a chain of small waits. Here is how we cut them, from GPS and duplicate calls to images and one bundled home request.
- [Open, closed, or somewhere in between](https://blog.laayo.com.np/store-open-or-closed-the-truth.md): "Is this restaurant open?" sounds like a yes or no question. In a delivery app it has at least five answers. These are the rules we use so every screen gives the same, honest one.
- [Laayo's tech stack, part three: realtime](https://blog.laayo.com.np/tech-stack-part-three-realtime.md): Order status, chat, rider positions and store open or close now reach phones in a fraction of a second. Here is the Go hub behind it and the fallbacks that keep it honest.
- [How Laayo uses AI, and the rules we keep](https://blog.laayo.com.np/how-laayo-uses-ai.md): Where artificial intelligence helps at Laayo, from support chat to menus, notifications and ratings, and the guardrails that keep people in charge.
- [Support calls that reach a human, faster](https://blog.laayo.com.np/support-calls-that-reach-a-human.md): We run our own phone line for customers, riders and partners. When we timed it, too many callers hung up before any phone rang. Here is how we cut the dead air.
- [Laayo's tech stack, part two: Go on the hot path](https://blog.laayo.com.np/tech-stack-part-two-go-hot-path.md): How we moved the busiest API calls from Laravel to Go one endpoint at a time, by running Go in the shadow first and comparing every answer before letting it serve.
- [The phone call that gets your food cooking](https://blog.laayo.com.np/reminding-restaurants-to-accept.md): A notification is easy to miss in a busy kitchen. Here is how we decide when a restaurant hears about an order, and the automatic call that follows when cooking has not started.
- [Order alerts riders cannot miss](https://blog.laayo.com.np/order-alerts-riders-cannot-miss.md): An order that nobody sees is an order that gets cancelled. How we traced every way a new order alert could go silent, and the receipts that now tell us when one did.
- [Laayo's tech stack, part one: the foundation](https://blog.laayo.com.np/tech-stack-part-one-foundation.md): The servers, edge, databases and deploy habits that every order on Laayo runs through, and why we chose a boring, well-understood base before anything clever.
- [Rider GPS that never gets stuck](https://blog.laayo.com.np/rider-gps-that-never-gets-stuck.md): A rider's dot on the map is a promise to the customer, the restaurant and our dispatch team. Here is how we found the ways it silently froze, and what we built so it heals itself.
- [How we estimate when your food will arrive](https://blog.laayo.com.np/how-we-estimate-delivery-time.md): A delivery time is a promise. Here is how Laayo turns kitchen history, rider GPS and road distance into an honest ETA that updates while your order is on its way.
- [A support assistant that knows when to hand over](https://blog.laayo.com.np/support-assistant-that-knows-when-to-hand-over.md): Our AI assistant answers most support chats in seconds. The hard part was teaching it never to promise help that is not coming, and to bring in a person at the right moment.
- [A few steps off: getting the address pin right](https://blog.laayo.com.np/picking-the-right-address-pin.md): Two small bugs in our map picker could put a delivery address down the street, or at a place the customer never chose. Here is how we found them and the rule we now follow for every map.
- [The map bill that was paying for answers we threw away](https://blog.laayo.com.np/cutting-maps-costs.md): A single screen in our rider app was asking the maps API for far more travel times than it ever read. Here is how we found it, fixed it, and what we changed so it cannot happen again.
- [The ops team in your pocket: building the Laayo Admin App](https://blog.laayo.com.np/the-ops-team-in-your-pocket.md): Running deliveries in a small town happens on foot, on a scooter and at a restaurant counter, not at a desk. So we gave our operations team a phone app built on the same rules as the web panel.
- [Ratings that mean something to you](https://blog.laayo.com.np/ratings-that-mean-something.md): A restaurant's average rating tells you what everyone thinks. We built a second number that predicts what you will think, and learned when to stay quiet instead.
- [Offers that add up, from the menu to the bill](https://blog.laayo.com.np/offers-that-add-up.md): Restaurants on Laayo can now run their own offers: a percentage off, free delivery, buy some get some free, or a free dish above a spend. Here is how we made every one of them land on the bill exactly as promised.

## Product

- [One order, one chat](https://blog.laayo.com.np/one-order-one-chat.md): Chatting with your rider, the restaurant or Laayo Support should be about this order, right now. Here is how we cleaned up chat, added photos, videos and documents, and made "send me a QR" actually work.
- [Rating your food should be quick](https://blog.laayo.com.np/rating-your-food-in-one-sheet.md): Ratings help you pick a good meal and help kitchens get better, but only if people leave them. Here is how we made rating an order quick, kind and impossible to get stuck in.
- [Why we ask you to type a cancel reason](https://blog.laayo.com.np/why-we-ask-you-to-type-a-cancel-reason.md): A list of preset reasons is easy to tap and almost useless to read. We replaced it with one honest question, and a gentle check that keeps "aaaa" out.
- [Help when you need it, and a person when it matters](https://blog.laayo.com.np/help-when-you-need-it.md): Our Help Center answers the common questions before you have to ask. When you do need someone, the chat should go to one person who owns it until it is solved. Here is how we built both.
- [Refunds you can follow, and invoices you can keep](https://blog.laayo.com.np/refunds-you-can-follow.md): A refund is a promise, and promises about money need dates. A refund timeline on your order, and proper PDF invoices, are coming in the next update.
- [One kitchen, many brands](https://blog.laayo.com.np/one-kitchen-many-brands.md): More of our partners run several restaurant brands out of one kitchen. Here is how the partner app lets one owner switch between them, and how customers can see which brands share a kitchen.
- [What Laayo Plus actually gives you](https://blog.laayo.com.np/what-laayo-plus-gives-you.md): Free deliveries, chats that are answered first, a bigger daily allowance for the AI assistant, and a cart that shows exactly what Plus saved you. Here is how each benefit works and the rules behind it.
- [A home screen that changes with the day, without an app update](https://blog.laayo.com.np/a-home-screen-that-changes-with-the-day.md): Festival banners, animated hero cards and section-by-section call-to-action banners are now set up by our team in the admin panel and drawn by the app. Here is how we keep them fresh, local and smooth.
- [Reviews go both ways](https://blog.laayo.com.np/reviews-for-riders-too.md): Customers rate riders, and riders rate the delivery too. Here is why we ask riders how it went at the gate, what we do with their answers, and how trust works on both sides of the handover.
- [Ordering together, without passing one phone around the table](https://blog.laayo.com.np/ordering-together-with-group-orders.md): Group orders let everyone add their own food from their own phone, while one person checks out and pays. Here is how the link, the timer and the host controls work.
- [Paying with a QR, without leaving the app](https://blog.laayo.com.np/paying-with-a-qr-inside-the-app.md): E-Payment used to bounce you out to a web page and back. Now the QR opens inside Laayo, the app sees when you scan, and your cart waits for you if anything goes wrong.
- [Share your order, not your phone](https://blog.laayo.com.np/share-your-order-tracking.md): Someone else is often waiting at the gate. Live tracking now opens on its own after you order, and one link lets anyone follow the rider without installing the app.
- [Gift cards and Send a Treat, for when you can't be there](https://blog.laayo.com.np/gift-cards-and-send-a-treat.md): Two ways to feed someone you care about from wherever you are. A gift card that lands in their Laayo Wallet, and a treat delivered to their door while you pay.
- [Notifications that are worth opening](https://blog.laayo.com.np/notifications-that-are-worth-opening.md): We use AI to help write and time our push notifications, inside strict limits. Here are the rules that keep them useful: real dishes from real menus, no invented discounts, no shawarma at breakfast, and never more than one a day.
- [Momo from one place, sekuwa from another, one checkout](https://blog.laayo.com.np/one-cart-many-restaurants.md): Families rarely agree on one restaurant. We are rolling out a cart that holds dishes from a few restaurants at once, with one rider, one bill and a delivery fee that follows the real route.

## Design

- [One restaurant card, everywhere](https://blog.laayo.com.np/one-store-card-everywhere.md): Home, search, categories, offers and collections each had their own restaurant card. We replaced all of them with the one people liked best, and learned a lot about consistency on the way.
- [Motion that feels native, and stays cheap](https://blog.laayo.com.np/motion-that-feels-native.md): How we build transitions that follow your finger, festival skins that do not drain the battery, and floating buttons that let the photo behind them shine through.
- [Loading without lying](https://blog.laayo.com.np/skeletons-not-spinners.md): A loading screen makes promises. Here are the rules we use so that what you see while Laayo loads is never wrong, never jumpy and never thrown away for no reason.
- [The Laayo name, logo and colours](https://blog.laayo.com.np/what-the-laayo-name-and-logo-mean.md): What the Laayo wordmark looks like, how to write the name, which colours belong to the brand and how the logo should and should not be used.
- [Designing Laayo in yellow](https://blog.laayo.com.np/designing-laayo-in-yellow.md): A new wordmark, two colours, one typeface and a handful of rules about motion and loading. How we are making every Laayo screen feel like the same calm, fast app.
- [Designing for everyone who orders, and everyone who delivers](https://blog.laayo.com.np/designing-for-everyone-accessibility.md): An optional accessibility profile, a short note for the rider at your door, and the small rules in our apps that respect how you have set up your phone.

## Company

- [Laayo at a glance](https://blog.laayo.com.np/laayo-at-a-glance.md): The short, reliable answer to "what is Laayo?" Who runs it, where it delivers, what it offers, where to find it online and how to reach the team.
- [Dashain on Laayo, kites, dakshina and feast mode](https://blog.laayo.com.np/dashain-on-laayo.md): Dashain is the biggest festival of the year in our towns. This year the Laayo app dressed up for it, with kites you can fly, dakshina envelopes on your orders and a switch that turns it all off when the festival ends.
- [Getting paid, and knowing you have been paid](https://blog.laayo.com.np/getting-paid-on-time-as-a-partner.md): For a restaurant, a payout is only real when the money is in the account and the owner knows why it is that amount. How we tell partners about every payout by text, email, a clear statement and a quick phone call.
- [Why we started Laayo in Birtamod and Damak](https://blog.laayo.com.np/delivery-in-small-towns.md): Most delivery apps start in the capital and work their way out. We went the other way. What we have learned building food delivery for smaller towns in eastern Nepal, and where we go next.
- [Joining Laayo as a restaurant partner, rebuilt from the counter up](https://blog.laayo.com.np/joining-laayo-as-a-restaurant-partner.md): Signing up a restaurant used to mean a long form and a lot of back and forth. We rebuilt it as eight short steps that ask the questions we would ask in person, with samples for every photo and document.
- [Becoming a Laayo rider, from the first tap to the first order](https://blog.laayo.com.np/becoming-a-laayo-rider.md): We rebuilt how riders join Laayo. A short sign-up on the phone, a real person checking it, a practice order before a real one, and a selfie that keeps everyone safe.
- [The story of Laayo so far](https://blog.laayo.com.np/the-story-of-laayo.md): How a delivery app from Birtamod grew into a small platform: one town, then Damak, our own technology, a new look, payments software, a point of sale and native apps.
- [What Laayo values, and how it shows up in the app](https://blog.laayo.com.np/laayo-values.md): Six values that guide how Laayo works, each tied to real decisions in the product, from honest delivery times to partners paid on time.
- [Privacy and your data at Laayo, in plain words](https://blog.laayo.com.np/privacy-and-your-data-at-laayo.md): A friendly summary of how Laayo handles your information when you order, pay, track and chat, and where to find the official privacy policy.
- [Who founded Laayo](https://blog.laayo.com.np/who-founded-laayo.md): Laayo was founded by Sakshyam Baral, a full-stack developer from Nepal. A short introduction to the founder and how leadership at Laayo works.
- [Riding through the monsoon](https://blog.laayo.com.np/riding-through-the-monsoon.md): When the rain comes down in Jhapa, everything about delivery changes. Why we let riders, not a weather app, say when it is raining, and how rain shapes the delivery time you see.
- [A whole menu from one photo](https://blog.laayo.com.np/a-menu-from-a-photo.md): Typing in a restaurant menu by hand could take an afternoon. Now our team drops in a photo or a PDF of the menu, checks what the AI read, and has the restaurant ready far sooner.
- [How riders earn at Laayo, and why the number on the card is the number you get](https://blog.laayo.com.np/how-riders-earn-at-laayo.md): Some Laayo riders work fixed shifts, others choose their own hours. Here is how we make pay clear, how tips stay with the rider, and why the promise on an order must match the pay.
- [Gigs: how freelance riders choose their own hours](https://blog.laayo.com.np/gigs-for-riders.md): Freelance riders on Laayo book the hours they want to work, in the area they want to ride. Here is how gigs work, why online time is tied to a booking, and what we fixed along the way.

## Guides

- [Laayo for developers, APIs, engineering notes and reporting a security issue](https://blog.laayo.com.np/laayo-for-developers.md): Where developers can build with Laayo today, what we share about how we build, and how to tell us about a security problem responsibly.
- [Laayo for families and gifts](https://blog.laayo.com.np/laayo-for-families-and-gifts.md): Ordering for parents back home, sending a treat to a friend, giving a gift card or ordering together as a group. How to use Laayo for the people you care about.
- [Rider safety at Laayo, what we do and what we ask](https://blog.laayo.com.np/rider-safety-at-laayo.md): Riders are on the road in rain, at night and in traffic. How Laayo builds safety into the rider app, how riders can report problems, and what we ask of everyone on the road.
- [The Laayo glossary, A to Z](https://blog.laayo.com.np/laayo-glossary.md): Plain definitions of the words you meet on Laayo, from E-Payment and Laayo Plus to gigs, rain mode, Qora and the partner app, with links to the full stories.
- [Tracking your order, every status explained](https://blog.laayo.com.np/tracking-your-order.md): What each order status on Laayo means, when you can see the rider on the map, what "delayed" means, and how to share live tracking with someone else.
- [Working with Laayo as a business, advertising, partnerships and press](https://blog.laayo.com.np/working-with-laayo-as-a-business.md): Beyond ordering food, businesses work with Laayo in several ways. Advertising inside the app, becoming a partner, using our software, ordering for an office and talking to us as press or an investor.
- [Getting help on Laayo](https://blog.laayo.com.np/getting-help-on-laayo.md): How to contact Laayo support by chat, phone or email, what to do when something is wrong with an order, and where to find answers on the Help Center.
- [A day in the Laayo rider app, from going online to getting paid](https://blog.laayo.com.np/laayo-rider-app-tour.md): What a Laayo rider sees and does in the rider app over a normal shift. Going online, gigs, taking an order, pickup, delivery, cash, earnings and getting help.
- [Your Laayo account, explained](https://blog.laayo.com.np/your-laayo-account.md): Signing in with your phone, your profile, saved addresses, notifications, devices and deleting your account. Everything about managing your Laayo account.
- [What is Qora? QR payments for Nepali businesses, explained](https://blog.laayo.com.np/what-is-qora.md): Qora is payment software from Laayo that lets any business take QR payments and know the moment a customer has paid. What it does, who it is for, and why it never holds your money.
- [Ordering groceries on Laayo](https://blog.laayo.com.np/groceries-on-laayo.md): Laayo is not only for meals. How the grocery section works, what you can order from local shops, and how grocery orders differ from food orders.
- [What is Laayo Biz? The point of sale for restaurants, explained](https://blog.laayo.com.np/what-is-laayo-biz.md): Laayo Biz is our point of sale for restaurants and cafes. Who it is for, what it does from the floor to the kitchen, and how it connects to orders that come in through Laayo.
- [Where does Laayo deliver?](https://blog.laayo.com.np/where-laayo-delivers.md): Laayo delivers in Birtamod, Damak and nearby areas of Jhapa in eastern Nepal. How delivery areas work, how to check if your address is covered, and where we are going next.
- [How to list your shop on Laayo, a guide for grocery and speciality stores](https://blog.laayo.com.np/how-to-list-your-shop-on-laayo.md): Laayo is not only for restaurants. Here is how grocery shops, meat and fish counters and speciality stores join, how their catalogue gets set up, and what customers see.
- [How to pay on Laayo](https://blog.laayo.com.np/how-to-pay-on-laayo.md): Cash on delivery, E-Payment by QR, the Laayo wallet and gift cards. Which payment options Laayo accepts, how each one works, and what to do if a payment goes wrong.
- [A tour of the Laayo partner app, for restaurants](https://blog.laayo.com.np/laayo-partner-app-tour.md): What a restaurant does in the Laayo partner app on a normal day, from accepting the first order to checking payouts and asking our team for help.
- [How to order food on Laayo, step by step](https://blog.laayo.com.np/how-to-order-food-on-laayo.md): Download the app, set your location, pick a restaurant, check out and follow your rider live. A plain guide to ordering food on Laayo in Birtamod and Damak.

## Investors

- [What comes next for Laayo](https://blog.laayo.com.np/what-comes-next.md): Our plans for what comes next, from deepening service in Birtamod and Damak to preparing for Kathmandu, exploring Laayo Supply and finishing the move to native apps. Plans, not promises.
- [How we measure progress](https://blog.laayo.com.np/how-we-measure-progress.md): The signals our leadership team watches closely, why we chose them over vanity numbers, and how each one connects to a decision we can actually make.
- [Building lean: how engineering choices stretch every rupee](https://blog.laayo.com.np/building-lean.md): A small team running several products has to be careful with money and time. The engineering habits that keep our costs low without cutting corners on reliability.
- [One company, four products](https://blog.laayo.com.np/one-company-four-products.md): Laayo is more than a delivery app. How the Laayo app, Laayo Plus, Qora and Laayo Biz fit together, and why sharing riders, payment rails and technology makes each one stronger.
- [We started small on purpose](https://blog.laayo.com.np/starting-small-on-purpose.md): Launching in smaller towns first was not a compromise. Density, close partner relationships and low costs give a young company advantages that are hard to get anywhere else.
- [How Laayo makes money](https://blog.laayo.com.np/how-laayo-makes-money.md): A plain explanation of our revenue lines, from restaurant commission and delivery fees to memberships and software for businesses, and why we built them in this order.
- [Why we are building Laayo](https://blog.laayo.com.np/why-we-are-building-laayo.md): A letter from the people building Laayo. The gap we see in Nepal's smaller towns, what we are building to close it, and the beliefs that shape every decision we make.

## Optional

- [Every article in one file](https://blog.laayo.com.np/llms-full.txt)