Rider GPS that never gets stuck
A rider's dot on the map is a promise to the customer, the restaurant and our dispatch team. Here is how we found the ways it silently froze, and what we built so it heals itself.
Laayo Engineering
The team that keeps orders, riders, payments and the apps running across Birtamod and Damak.
How we estimate when your food will arrive
A delivery time is a promise. Here is how Laayo turns kitchen history, rider GPS and road distance into an honest ETA that updates while your order is on its way.
A support assistant that knows when to hand over
Our AI assistant answers most support chats in seconds. The hard part was teaching it never to promise help that is not coming, and to bring in a person at the right moment.
A few steps off: getting the address pin right
Two small bugs in our map picker could put a delivery address down the street, or at a place the customer never chose. Here is how we found them and the rule we now follow for every map.
The map bill that was paying for answers we threw away
A single screen in our rider app was asking the maps API for far more travel times than it ever read. Here is how we found it, fixed it, and what we changed so it cannot happen again.
The ops team in your pocket: building the Laayo Admin App
Running deliveries in a small town happens on foot, on a scooter and at a restaurant counter, not at a desk. So we gave our operations team a phone app built on the same rules as the web panel.
Ratings that mean something to you
A restaurant's average rating tells you what everyone thinks. We built a second number that predicts what you will think, and learned when to stay quiet instead.
Offers that add up, from the menu to the bill
Restaurants on Laayo can now run their own offers: a percentage off, free delivery, buy some get some free, or a free dish above a spend. Here is how we made every one of them land on the bill exactly as promised.