Rating your food should take ten seconds
Ratings help you pick a good meal and help kitchens get better, but only if people leave them. Here is how we made rating an order quick, kind and impossible to get stuck in.
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Ratings help you pick a good meal and help kitchens get better, but only if people leave them. Here is how we made rating an order quick, kind and impossible to get stuck in.
"Is this restaurant open?" sounds like a yes or no question. In a delivery app it has at least five answers. These are the rules we use so every screen gives the same, honest one.
For a restaurant, a payout is only real when the money is in the account and the owner knows why it is that amount. How we tell partners about every payout by text, email, a clear statement and a quick phone call.
Most delivery apps start in the capital and work their way out. We went the other way. What we have learned building food delivery for smaller towns in eastern Nepal, and where we go next.
Signing up a restaurant used to mean a long form and a lot of back and forth. We rebuilt it as eight short steps that ask the questions we would ask in person, with samples for every photo and document.