Support calls that reach a human, faster
We run our own phone line for customers, riders and partners. When we timed it, too many callers hung up before any phone rang. Here is how we cut the dead air.
Support
4 articles tagged with this topic.
Refunds you can follow, and invoices you can keep
A refund is a promise, and promises about money need dates. A refund timeline on your order, and proper PDF invoices, are coming in the next update.
A support assistant that knows when to hand over
Our AI assistant answers most support chats in seconds. The hard part was teaching it never to promise help that is not coming, and to bring in a person at the right moment.
What Laayo Plus actually gives you
Free deliveries, chats that are answered first, a bigger daily allowance for the AI assistant, and a cart that shows exactly what Plus saved you. Here is how each benefit works and the rules behind it.