What Laayo Plus actually gives you

Membership programmes have a reputation problem. Too many of them promise “exclusive benefits” and then hide the real value behind conditions nobody reads. When we designed Laayo Plus, we set ourselves one test: a member should be able to explain, in one sentence each, what they get. And the app should show them, order by order, what it was worth.

This post walks through every Plus benefit and the rules we put around it.

Free delivery, three times a month#

The headline benefit is simple to say: free delivery, three times a month, on orders above रु 399 within 4 km.

Each part of that sentence is there for a reason.

• Three times a month keeps the plan honest for us and predictable for you, and it resets every month.
• Above रु 399 is roughly a proper meal, not a single tea. It keeps free delivery for real orders.
• Within 4 km covers most of Birtamod and Damak from most restaurants. Longer rides cost riders more fuel and time, and we would rather pay them properly than quietly shrink the benefit.

Behind the scenes, Plus free delivery joins the same “pick the best deal” logic as every other delivery offer. If a restaurant is already running its own free delivery, or a coupon would save you more, you get the better one and your Plus delivery is not used up. A member should never be worse off for being a member.

There is one more rule we are strict about. If the app cannot work out the distance for an order, for example because a pin is missing, Plus free delivery does not apply. Guessing in your favour sounds generous, but guessing wrong on a long ride is how a plan like this stops being sustainable.

Priority support#

When something goes wrong with an order, the minutes you spend waiting in a chat feel much longer than the minutes you spent waiting for food. So Plus members go to the front of the support queue. When a member opens a chat, our support team sees it marked as a Plus chat and it is answered before others waiting. If the problem is serious, the team is alerted straight away.

You will see a small Plus priority tag on your support chat in the next app update. The priority itself already works.

More from the AI assistant#

Laayo has an AI assistant you can chat with, and a voice assistant you can talk to, to find food, ask about an order or get suggestions. Both have a daily allowance, so the assistant stays fast for everyone. Plus members get a larger daily allowance for chat messages and voice minutes. If a free user reaches the daily limit, the assistant says so plainly and mentions what Plus would give them, once, without nagging.

Seeing what you saved#

The worst thing a membership can do is make you wonder whether it is worth it. So the cart shows your Plus savings on every order, as a line you can read at a glance: You saved रु 50 + रु 55 with Plus. We deliberately split the amounts instead of writing “including”, because “including” makes people do maths at checkout.

Every saving is also recorded against your membership, once per order, so a retried checkout can never count the same saving twice.

Coupon codes for Plus#

Sometimes we give Plus away: to partners, to people who helped us test, or as part of a campaign. For that, members and non-members can redeem a Plus coupon code from the Memberships & Rewards section of the menu. Enter the code and the membership starts at once. If you already have Plus, the extra time is added after your current term instead of overlapping it, so a code is never wasted.

Paying for Plus#

You can join with E-Payment or straight from your Laayo Wallet balance. We made sure the wallet option appears both on the Plus page and on the offer you see on the home screen, because people kept finding one and not the other.

What we chose not to do#

• No “unlimited” claims. Unlimited free delivery sounds great on a banner and ends with quiet limits added later. Three a month is a number we can keep.
• No benefits that only exist on paper. Every benefit on the Plus page is wired into how an order is priced or how support works. If we cannot measure it, it is not on the list.
• No automatic popups to upgrade. You will see Plus where it is relevant, like on a delivery fee or when you hit an assistant limit, not in a modal every time you open the app.

What’s next#

We will keep adjusting Plus as we learn what members use. If a benefit is not pulling its weight, we would rather replace it than pad the list. If you are a member and something about Plus is confusing, tell us in a support chat. You will be answered first.