A new home for our operations team
The people who keep every order moving now work in a new operations console. It is faster, safer by design, and we proved its money handling line by line before switching it on.
Behind every Laayo order is a small team watching for problems: a restaurant that has not accepted, a rider who needs help, a customer waiting on a reply. For years they worked in a classic admin panel. It did the job, but it was slow on busy evenings and hard to change safely.
We have now moved that team into a new operations console, built on the same modern foundation as the rest of Laayo: a fast Go service for the logic and a lightweight web app for the screens.
What our team gets#
- Speed. Lists, orders and dashboards open quickly, even at the busiest hour.
- Everything in one place. Orders, dispatch, support tickets, chats, customer reports, store menus, offers, payouts and rider tools sit in one organised console that also works on a phone.
- Live views. The dispatch map shows riders with their photos, and changes made by the team reach open apps within moments.
Safe by design#
An operations console touches sensitive things, so we built it to give away as little as possible:
- It is private to our team and not open to the public internet.
- Every sign-in needs a second step.
- The console can only read the information each screen needs. Passwords, keys and other secrets are simply not visible to it.
- Every change is recorded with who made it.
Money, proven first#
The most careful part of the move was money: what a restaurant earns when an order is delivered, what a rider earns, refunds when an order is cancelled, cashback and referral rewards.
Before the new console was allowed to post any of it, we ran the old system and the new one side by side on many test orders covering every way people pay and every kind of discount, and compared every single money entry they wrote. Where they differed, we fixed the new one and checked again. Only when they matched exactly did we switch each part on, one at a time.
Quick answers#
Does this change anything for customers? Not directly. You should simply see faster help and fewer mistakes.
Does it change how restaurants and riders are paid? No. The amounts are calculated exactly as before. We checked that line by line.
