Everything people ask about Laayo

Laayo is a food and grocery delivery app based in Birtamod, Jhapa, Nepal. Customers order from local restaurants, grocery shops and everyday stores in Birtamod and Damak, and Laayo's own riders deliver with live tracking. The same company runs Laayo Plus (a membership), Qora (QR payment software for businesses) and Laayo Biz (a point of sale for restaurants).

Laayo is run by Laayo Services Pvt. Ltd., a company based in New Kanchanjunga Tole, Birtamod, Jhapa, Nepal.

Laayo is based in New Kanchanjunga Tole, Birtamod, in Jhapa district, Koshi Province, Nepal.

Laayo was founded by Sakshyam Baral. More about the founder is on https://laayo.sakshyambaral.com.np/.

Four: the Laayo delivery app for food and groceries, Laayo Plus (a membership for regular customers), Qora (QR payment software for businesses, at qora.laayo.com.np) and Laayo Biz (a point of sale for restaurants, at biz.laayo.com.np).

Laayo: https://laayo.com.np. Order on the web: https://new.laayo.com.np. Laayo Blog: https://blog.laayo.com.np. Help Center: https://support.laayo.com.np. Qora: https://qora.laayo.com.np. Laayo Biz: https://biz.laayo.com.np.

Laayo delivers in Birtamod and Damak in Jhapa, Nepal. Kathmandu is the next city we are preparing for, and we will announce it when it is ready.

Not yet. Laayo is live in Birtamod and Damak. Kathmandu is planned next.

Food from local restaurants and groceries and everyday items from local shops. Laayo does not offer pharmacy or parcel delivery.

Laayo's own riders. One support team looks after the whole order, from the restaurant to your door.

Download the Laayo app from the App Store or Google Play, set your delivery location, pick a restaurant or shop, add items and place the order. You can also browse restaurants on the web at new.laayo.com.np.

Yes. The order screen shows each step and the rider on a live map once the order is picked up.

Yes. You can deliver to another address, send a Laayo gift card, or use Send a Treat where it is available in your app.

With cash on delivery, e-payment by qr or the laayo wallet. E-Payment works by scanning a QR code with your bank or wallet app.

Yes. You pay inside your own bank or wallet app by scanning a QR code, so Laayo never sees or stores your card or bank login.

A balance inside the app that you can top up, receive refunds and gift cards into, and use to pay for orders.

A monthly membership for regular customers with delivery benefits and priority support. The current terms are shown on the Plus page in the app.

Chat with support inside the Laayo app, visit the Help Center at support.laayo.com.np, call 9707055875 or email [email protected].

Open the order in the app and report the problem from there. Support sees the order details straight away, and refunds are tracked on the same screen.

Report the problem from the order in the app. Support reviews it, and the order screen shows what was decided and the status of any refund.

Apply from the Laayo partner app or contact the Laayo team. Our team reviews every application and helps you get your menu live. See /joining-laayo-as-a-restaurant-partner.

Sign up in the Laayo rider app or contact the team. Our team reviews every application, and the app has a training area to practise before real orders. See /becoming-a-laayo-rider.

Qora is QR payment software for Nepali businesses at qora.laayo.com.np. Merchants are paid directly into their own account; Qora never holds customer money.

Laayo Biz is a point of sale system for restaurants at biz.laayo.com.np, covering billing, tables, staff and kitchen tickets, connected to the orders a restaurant receives on Laayo.

Use the contact form on https://blog.laayo.com.np/investors. Someone from the leadership team replies personally.

The wordmark files are on https://blog.laayo.com.np/investors under Brand assets.

Laayo is a food and grocery delivery app based in Birtamod, Jhapa, Nepal, run by Laayo Services Pvt. Ltd. It delivers from local restaurants and shops in Birtamod, Central Jhapa and Damak with its own riders. From: Laayo at a glance

Laayo delivers in Birtamod, the surrounding towns of Central Jhapa, and Damak. It does not deliver in Kathmandu yet. From: Laayo at a glance

Laayo is operated by Laayo Services Pvt. Ltd., a company based at New Kanchanjunga Tole, Birtamod. It was founded by Sakshyam Baral. From: Laayo at a glance

Email [email protected], call 9707055875, or open Help in the Laayo app. The help center is at support.laayo.com.np. From: Laayo at a glance

Yes. You can order in the browser at laayo.com.np. new.laayo.com.np is a newer, faster way to browse restaurants, menus and prices, and it hands checkout to the Laayo app on Google Play and the App Store. From: Laayo at a glance

Laayo also runs Laayo Plus (a membership), Qora (QR payment software for businesses) and Laayo Biz (a point of sale for restaurants). From: Laayo at a glance

Laayo started in Birtamod, Jhapa, where the company is still based at New Kanchanjunga Tole. From: The story of Laayo so far

Laayo moved to its new yellow and charcoal wordmark in late September 2026. From: The story of Laayo so far

Qora, Laayo's QR payment software for businesses, launched in September 2026. From: The story of Laayo so far

Yes. Laayo designs, builds and runs its customer, rider and partner apps, its admin tools and its backend in house. From: The story of Laayo so far

Laayo serves Birtamod, the surrounding towns of Central Jhapa, and Damak. Kathmandu is next, with no date announced. From: The story of Laayo so far

Small towns first, honesty about time, partners and riders paid on time, calm design, owning the technology, and safety and dignity. From: What Laayo values, and how it shows up in the app

Laayo believes people in smaller towns deserve the same convenience as big cities, built for how their towns actually work. It began in Birtamod and then Damak. From: What Laayo values, and how it shows up in the app

Yes. Laayo designs, builds and runs its own apps and backend so it can fix problems quickly and keep costs under control. From: What Laayo values, and how it shows up in the app

Riders control rain mode for their zone, see clear earnings, can receive tips and are supported by Laayo's operations team through the day. From: What Laayo values, and how it shows up in the app

No. With E Payment you approve the payment in your own bank or wallet app by scanning a QR code. Laayo does not ask for or store card numbers or bank logins. From: Privacy and your data at Laayo, in plain words

The rider delivering your order sees your delivery location. If you share a tracking link, the person you send it to sees that order's status and, once it is on its way, the rider on the map. From: Privacy and your data at Laayo, in plain words

No. A shared tracking link shows one order's status only, with no name, phone number or order history. From: Privacy and your data at Laayo, in plain words

The official privacy policy is at laayo.com.np/privacy policy. From: Privacy and your data at Laayo, in plain words

Request deletion at laayo.com.np/delete account, or contact [email protected]. From: Privacy and your data at Laayo, in plain words

Laayo was founded by Sakshyam Baral, a full stack developer from Nepal. From: Who founded Laayo

Laayo was founded in Birtamod, Jhapa, Nepal, where Laayo Services Pvt. Ltd. is still based. From: Who founded Laayo

Laayo is run by Laayo Services Pvt. Ltd., which also operates Laayo Plus, Qora and Laayo Biz. From: Who founded Laayo

Use the contact form on the Investors page at blog.laayo.com.np/investors. For orders and support, email [email protected] or call 9707055875. From: Who founded Laayo

No. Developers can build with Laayo through the Qora payments API today. From: Laayo for developers, APIs, engineering notes and reporting a security issue

At qora.laayo.com.np, with a live console that creates a real payment using your own key. From: Laayo for developers, APIs, engineering notes and reporting a security issue

Yes. Qora sends signed webhooks when a payment succeeds, and your server can verify them. From: Laayo for developers, APIs, engineering notes and reporting a security issue

Email [email protected] with "Security" at the start of the subject, describe the steps, and give us time to fix it before sharing. From: Laayo for developers, APIs, engineering notes and reporting a security issue

Read the five part tech stack series at blog.laayo.com.np/tech stack and the Engineering section of this blog. From: Laayo for developers, APIs, engineering notes and reporting a security issue

Yes. Set the delivery pin to their address in an area Laayo covers, add their phone number as the contact, and pay online. From: Laayo for families and gifts

Send a Treat lets you order food as a prepaid gift for someone else, with a message and a tracking link for them. It is rolling out. From: Laayo for families and gifts

Pick a design and amount in the app, enter the recipient's phone or email, and pay. They get a code to claim into their Laayo wallet. From: Laayo for families and gifts

Yes. Start a group order, share the link, let everyone add their food, then check out once. From: Laayo for families and gifts

No. The rider calls the phone number on the order, and a tracking link works in any browser. From: Laayo for families and gifts

Yes. A person reviews every rider before they start, and freelance riders confirm their identity with a selfie each day. From: Rider safety at Laayo, what we do and what we ask

Riders can switch on rain mode for their zone, customers are told to expect a little longer, and estimates account for the weather. From: Rider safety at Laayo, what we do and what we ask

Through the order chat, by calling Laayo support, or by raising a grievance in the rider app. From: Rider safety at Laayo, what we do and what we ask

Riders can rate the handover with simple tags, which helps us fix hard to find addresses and other problems. From: Rider safety at Laayo, what we do and what we ask

No. Loud order alarms, spoken prompts and automatic location updates are there so riders can keep their eyes on the road. We ask riders to stop before using the phone. From: Rider safety at Laayo, what we do and what we ask

E Payment means paying by scanning a QR code with your bank or wallet app. Your order is confirmed once the payment arrives. From: The Laayo glossary, A to Z

Laayo Plus is Laayo's monthly membership for regular customers, with delivery benefits and priority support. From: The Laayo glossary, A to Z

Qora is QR payment software for Nepali businesses made by Laayo Services Pvt. Ltd. Merchants are paid directly by their own bank. From: The Laayo glossary, A to Z

Rain mode is switched on by riders when it rains in their zone. It shows customers a rain notice, adds a small rain charge for riders and adjusts delivery times. From: The Laayo glossary, A to Z

It is the app restaurants and shops use to receive and prepare Laayo orders, manage their menu and see payouts. From: The Laayo glossary, A to Z

The app opens tracking after you place an order. You can also open any order from your orders list to see its status and the map. From: Tracking your order, every status explained

Once your food has been picked up and is on its way to you. From: Tracking your order, every status explained

It means your order is running behind the expected time. The app shows an updated estimate. From: Tracking your order, every status explained

Yes. Tap Share on the tracking screen to send a link that anyone can open in a browser. From: Tracking your order, every status explained

Usually yes, while it is early and before the restaurant starts preparing it. After that, use Help in the order and our team will look at it. From: Tracking your order, every status explained

Go to ad.laayo.com.np and fill in the short "Advertise with Laayo" form. Our team contacts you to agree placement, timing and design. From: Working with Laayo as a business, advertising, partnerships and press

Yes. If you do not have a design, choose "design it for me" in the form and give us your headline and offer. From: Working with Laayo as a business, advertising, partnerships and press

Yes. Laayo Biz and Qora are available to any business. From: Working with Laayo as a business, advertising, partnerships and press

Use the contact form on the Investors page and choose "Press and media". From: Working with Laayo as a business, advertising, partnerships and press

[email protected], and the Help Center is at support.laayo.com.np. From: Working with Laayo as a business, advertising, partnerships and press

Call Laayo support on 9707055875. For anything about a specific order, the in app support chat is usually fastest. From: Getting help on Laayo

Email [email protected] for account questions, refunds, partnerships and business enquiries. From: Getting help on Laayo

Yes. The Laayo Help Center at support.laayo.com.np answers common questions about orders, payments and accounts. From: Getting help on Laayo

Yes. The in app chat starts with an AI assistant, which passes your chat to the support team when a person is needed. You can also call 9707055875. From: Getting help on Laayo

Open the order, tap Help, choose the problem and attach a photo. Report it soon after delivery. From: Getting help on Laayo

Freelance riders go online for a gig they have booked. Salaried riders work the shifts agreed with Laayo. From: A day in the Laayo rider app, from going online to getting paid

The daily selfie confirms that the registered rider is the one riding today, which keeps customers, restaurants and riders safe. From: A day in the Laayo rider app, from going online to getting paid

Yes. Tips go to the rider and show up on the My Earning screen. From: A day in the Laayo rider app, from going online to getting paid

Open it in the app and choose to dispute it. It becomes a grievance thread with our team. From: A day in the Laayo rider app, from going online to getting paid

Yes. The training center has a practice order that walks through the full flow. From: A day in the Laayo rider app, from going online to getting paid

Enter your mobile number in the app, type the one time SMS code, and add your name. That is the whole sign up. From: Your Laayo account, explained

No. You sign in with a one time code sent by SMS to your mobile number. From: Your Laayo account, explained

A Laayo account is active on one phone at a time. Signing in on a new phone signs the old one out, to protect your account. From: Your Laayo account, explained

Yes. You can save several addresses, each with its own pin, landmark and notes, and pick one at checkout. From: Your Laayo account, explained

Yes. Request deletion from your account settings in the app, after using any wallet balance and finishing active orders. From: Your Laayo account, explained

No. Qora is payment software. Money moves from the customer's bank to the merchant's own account, and Qora never holds it. From: What is Qora? QR payments for Nepali businesses, explained

No. Customers scan with the banking or wallet app they already use. From: What is Qora? QR payments for Nepali businesses, explained

Yes. Payment links and printable counter QR posters work straight from the dashboard. From: What is Qora? QR payments for Nepali businesses, explained

Yes. Qora has a REST API, signed webhooks and documentation with a live console at qora.laayo.com.np. From: What is Qora? QR payments for Nepali businesses, explained

Qora is made by Laayo Services Pvt. Ltd., the company behind the Laayo delivery app. From: What is Qora? QR payments for Nepali businesses, explained

Yes. Laayo has a Grocery section with local shops in Birtamod, Damak and nearby areas, delivered by Laayo riders. From: Ordering groceries on Laayo

No. Laayo delivers food from restaurants and groceries from local shops only. From: Ordering groceries on Laayo

At checkout you can choose what should happen if an item is unavailable, such as skipping it or asking the shop to call you. From: Ordering groceries on Laayo

Each grocery order comes from one shop. Place a separate order for each shop. From: Ordering groceries on Laayo

The same way as food: cash on delivery, E Payment by QR, or the Laayo wallet. From: Ordering groceries on Laayo

No. The Laayo app is where customers order delivery. Laayo Biz is the point of sale a restaurant uses at the counter and in the kitchen. They connect for restaurants that use both. From: What is Laayo Biz? The point of sale for restaurants, explained

Yes. There is a web version at biz.laayo.com.np and the Laayo Biz POS app for Android phones and tablets. From: What is Laayo Biz? The point of sale for restaurants, explained

Yes. The kitchen display shows tickets on a tablet with a sound, and cooks mark them seen and ready. From: What is Laayo Biz? The point of sale for restaurants, explained

No, but restaurants on both get delivery orders straight into the POS and kitchen. From: What is Laayo Biz? The point of sale for restaurants, explained

Yes. Each staff member gets their own login and role, and owners can see an activity log of changes. From: What is Laayo Biz? The point of sale for restaurants, explained

Laayo delivers in Birtamod and Damak in Jhapa district, eastern Nepal, and in nearby areas around them. From: Where does Laayo deliver?

Not yet. Kathmandu is the next city Laayo is preparing for, but there is no delivery there today. From: Where does Laayo deliver?

Set your delivery pin to your address in the app. If restaurants appear, you are covered. If the app says you are outside the service area, we do not deliver there yet. From: Where does Laayo deliver?

Yes. Set the delivery pin to their address in Birtamod or Damak and pay online in the app. From: Where does Laayo deliver?

Restaurants are shown based on your delivery pin and how far each restaurant delivers, so each address sees the restaurants that can reach it. From: Where does Laayo deliver?

Yes. Laayo has a grocery section for grocery, fresh meat and fish, fruit and vegetables and speciality shops. From: How to list your shop on Laayo, a guide for grocery and speciality stores

No. Send us your price list, a billing export or photos of your price board, and our team builds the catalogue for you to check. From: How to list your shop on Laayo, a guide for grocery and speciality stores

Yes. Products can be priced per kilo, per piece or in other units that suit what you sell. From: How to list your shop on Laayo, a guide for grocery and speciality stores

Yes. Prices, stock and new products can be changed from the partner app at any time. From: How to list your shop on Laayo, a guide for grocery and speciality stores

The same way restaurants are paid: Laayo sends payouts to your bank account, each with a statement of the orders it covers. From: How to list your shop on Laayo, a guide for grocery and speciality stores

Yes. You can pay the rider in cash when your order arrives, except for orders that must be paid in advance, such as gifts. From: How to pay on Laayo

Yes. Choose E Payment at checkout and scan the QR code with your mobile banking or wallet app. From: How to pay on Laayo

Laayo Money is the Laayo wallet. It holds money you add, refunds, claimed gift cards and rewards, and you can spend it on any order. From: How to pay on Laayo

Wait a moment, then check again. If it still says unpaid, contact support from the order with the payment time and we will sort it out. From: How to pay on Laayo

No. Laayo never asks for your PIN or password. Do not share them with anyone. From: How to pay on Laayo

Joining Laayo and using the partner app does not need any special hardware. Any recent Android phone or tablet is enough. Commercial terms are agreed with each partner when they sign up. From: A tour of the Laayo partner app, for restaurants

Yes. Switch the restaurant off in the app and switch it back on when you are ready. Your regular hours stay as they are. From: A tour of the Laayo partner app, for restaurants

Laayo calls the restaurant automatically with a short reminder, and our team is alerted if the order still is not accepted. From: A tour of the Laayo partner app, for restaurants

Yes. Linked restaurants appear in one switcher, and each brand keeps its own menu and its own payouts. From: A tour of the Laayo partner app, for restaurants

Open Payouts in the app. Every payout has a statement listing the orders it covers. From: A tour of the Laayo partner app, for restaurants

Yes. Laayo is on the App Store for iPhone and on Google Play for Android. From: How to order food on Laayo, step by step

You can browse without signing in, but placing an order needs a quick sign in with your mobile number and a one time SMS code. From: How to order food on Laayo, step by step

You can browse restaurants and menus on laayo.com.np and new.laayo.com.np. The Laayo app is the recommended way to place and track orders. From: How to order food on Laayo, step by step

You can see its menu, but you can only place an order while the restaurant is open. From: How to order food on Laayo, step by step

Place the map pin on your gate, add a landmark, and use the delivery instructions box at checkout. From: How to order food on Laayo, step by step

Yes. An AI assistant answers support chats first and hands the chat to a person on Laayo's support team when needed, or whenever you ask for a human. From: How Laayo uses AI, and the rules we keep

No. The assistant can explain how refunds and offers work, but refunds are handled by Laayo's system and support team, and AI never invents discounts. From: How Laayo uses AI, and the rules we keep

No. Food photos come from restaurant partners. Laayo does not use AI to generate dish photos. From: How Laayo uses AI, and the rules we keep

Laayo's own system picks real dishes and restaurants that are open for you. AI only helps write the message, and it may not add discounts or claims. From: How Laayo uses AI, and the rules we keep

Yes. Ask for a human in support chat, email [email protected] or call 9707055875. From: How Laayo uses AI, and the rules we keep

It is a wordmark: "la" in charcoal next to a slanted charcoal badge with "ayo" in yellow. The compact app mark is the yellow "a" on a charcoal rounded square. From: The Laayo name, logo and colours

Laayo yellow ( FFD60A) and charcoal ( 263238). Plus gold ( F2B705) is used only for Laayo Plus. From: The Laayo name, logo and colours

Laayo adopted its current wordmark in late September 2026. From: The Laayo name, logo and colours

Laayo uses Lexend, an open licence typeface designed for readability. From: The Laayo name, logo and colours

The official wordmark files, for light and dark backgrounds, are linked under Brand assets on the Investors page of this blog. From: The Laayo name, logo and colours