Food rescue: good food, not wasted
Sometimes a freshly cooked order cannot reach the person who ordered it. Food rescue offers it to someone nearby at a lower price, while it is still hot.
Every so often an order is cooked, packed and on its way, and then it cannot be delivered. The customer may have cancelled, or could not be reached. The food is still good. Throwing it away helps nobody.
Food rescue gives that meal a second chance.
How it works#
When an order cannot reach its customer, it can be put up for rescue. People nearby in the same town see it in the app as a rescue offer: what the meal is, which restaurant made it, and a lower price. The first person to claim it gets it, and a rider brings it over while it is still fresh.
The discount is paid by Laayo, not by the restaurant and not by the rider. The restaurant is paid for the food it cooked, and the rider is paid for the trip.
Who can start a rescue#
Until now, only the rider carrying the order could put it up for rescue. Our operations team can now do it too, from the operations console, using exactly the same rules: the order has to be on its way or properly marked for rescue, the discount stays inside the limits we set, and the same meal can never be offered twice at the same time.
Only where it makes sense#
A rescue offer only shows to people in the same town as the meal, and close enough for it to arrive warm. If you switch the app to another town, you will not see offers from the one you left. The person whose order it was never sees it offered back to them.
Quick answers#
Is a rescued meal safe to eat? Yes. It is the same freshly cooked order, sealed by the restaurant, offered while it is still fresh.
Who pays the discount? Laayo does. Restaurants and riders are paid as usual.
Why can’t I see a rescue offer my friend sees? Offers only show in the town and area where the meal is.
