Rating your food should take ten seconds
Ratings help you pick a good meal and help kitchens get better, but only if people leave them. Here is how we made rating an order quick, kind and impossible to get stuck in.
Laayo Product
We talk to customers, riders and restaurant partners, then decide what to build next.
Why we ask you to type a cancel reason
A list of preset reasons is easy to tap and almost useless to read. We replaced it with one honest question, and a gentle check that keeps "aaaa" out.
Joining Laayo as a restaurant partner, rebuilt from the counter up
Signing up a restaurant used to mean a long form and a lot of back and forth. We rebuilt it as eight short steps that ask the questions we would ask in person, with samples for every photo and document.
Refunds you can follow, and invoices you can keep
A refund is a promise, and promises about money need dates. A refund timeline on your order, and proper PDF invoices, are coming in the next update.
What Laayo Plus actually gives you
Free deliveries, chats that are answered first, a bigger daily allowance for the AI assistant, and a cart that shows exactly what Plus saved you. Here is how each benefit works and the rules behind it.
Ordering together, without passing one phone around the table
Group orders let everyone add their own food from their own phone, while one person checks out and pays. Here is how the link, the timer and the host controls work.
Paying with a QR, without leaving the app
E-Payment used to bounce you out to a web page and back. Now the QR opens inside Laayo, the app sees when you scan, and your cart waits for you if anything goes wrong.
A whole menu from one photo
Typing in a restaurant menu by hand could take an afternoon. Now our team drops in a photo or a PDF of the menu, checks what the AI read, and has the restaurant ready in minutes.
Gift cards and Send a Treat, for when you can't be there
Two ways to feed someone you care about from wherever you are. A gift card that lands in their Laayo Wallet, and a treat delivered to their door while you pay.