Your Laayo account, explained

Your Laayo account keeps your orders, addresses, wallet and preferences together. This guide covers how to sign in and how to manage everything in your account.

How do I create a Laayo account?#

There is no separate sign-up form. Open the app, enter your mobile number, and type the one-time code Laayo sends by SMS. If the number is new to Laayo, the app asks for your name, and your account is ready. Adding an email address is optional, and you can do it later from your profile.

Do I need a password?#

No. Laayo signs you in with a one-time SMS code each time you log in on a new phone. If you have used Laayo on a phone before, the app may show your account as a one-tap option on the login screen. Tapping it still sends a fresh code, so nobody can open your account just by picking up your phone’s app.

Can I use Laayo without signing in?#

You can open the app and look at restaurants and menus without signing in. To add items to a cart, place an order, use the wallet or chat with support about an order, you need to sign in.

Can I use my account on two phones?#

Your account is active on one phone at a time. If you sign in on a new phone, the old one is signed out and the app explains why. This protects your wallet and order history if a phone is lost or shared. You can see and manage your signed-in devices from your account settings.

How do I change my name, email or phone?#

Open the Profile section of the app.

• Name can be edited directly.
• Email can be added or changed. When you change it, we send a verification step to make sure the new address is yours.
• Phone number is how you sign in. If you need to move your account to a new number, contact support so we can verify it is really you.

How do I save and manage addresses?#

You can save addresses such as Home, Work or a family member’s house, each with its own map pin, landmark and delivery notes. Choose one at checkout or add a new one. You can edit or remove saved addresses from the Addresses section of your profile. The app asks you to confirm before deleting one.

How do I control notifications?#

Laayo sends notifications about your orders, such as when the restaurant accepts, when the rider is on the way and when food arrives. These matter, so we recommend keeping order notifications on.

Laayo also sends occasional messages about offers and new restaurants. You can manage notifications in your phone’s settings for the Laayo app. We try hard to send only messages worth opening. Read Notifications that are worth opening.

Can I set accessibility preferences?#

Yes. Laayo has an optional accessibility profile where you can tell us about hearing, vision or mobility needs. Riders then see a short note on how best to hand over your order, such as calling instead of ringing a bell. Read Designing for everyone.

How do I delete my Laayo account?#

You can request account deletion from your account settings in the app. Before you do, use up any wallet balance and make sure you have no active orders, because deletion cannot be undone. If you have trouble, contact [email protected] from the email or phone linked to your account.

Quick answers#

How do I sign up for Laayo?#

Enter your mobile number in the app, type the one-time SMS code, and add your name. That is the whole sign-up.

Does Laayo have a password?#

No. You sign in with a one-time code sent by SMS to your mobile number.

Why was I logged out on my old phone?#

A Laayo account is active on one phone at a time. Signing in on a new phone signs the old one out, to protect your account.

Can I save more than one address?#

Yes. You can save several addresses, each with its own pin, landmark and notes, and pick one at checkout.

Can I delete my Laayo account?#

Yes. Request deletion from your account settings in the app, after using any wallet balance and finishing active orders.