One restaurant card, everywhere
Home, search, categories, offers and collections each had their own restaurant card. We replaced all of them with the one people liked best, and learned a lot about consistency on the way.
UX
6 articles tagged with this topic.
Loading without lying
A loading screen makes promises. Here are the rules we use so that what you see while Laayo loads is never wrong, never jumpy and never thrown away for no reason.
Open, closed, or somewhere in between
"Is this restaurant open?" sounds like a yes or no question. In a delivery app it has at least five answers. These are the rules we use so every screen gives the same, honest one.
Why we ask you to type a cancel reason
A list of preset reasons is easy to tap and almost useless to read. We replaced it with one honest question, and a gentle check that keeps "aaaa" out.
Twenty metres off: getting the address pin right
Two small bugs in our map picker could put a delivery address down the street, or at a place the customer never chose. Here is how we found them and the rule we now follow for every map.
Designing for everyone who orders, and everyone who delivers
An optional accessibility profile, a short note for the rider at your door, and the small rules in our apps that respect how you have set up your phone.