Why we ask you to type a cancel reason
A list of preset reasons is easy to tap and almost useless to read. We replaced it with one honest question, and a gentle check that keeps "aaaa" out.
Riders
10 articles tagged with this topic.
Order alerts riders cannot miss
An order that nobody sees is an order that gets cancelled. How we traced every way a new order alert could go silent, and the receipts that now tell us when one did.
Why we started Laayo in Birtamod and Damak
Most delivery apps start in the capital and work their way out. We went the other way. What we have learned building food delivery for smaller towns in eastern Nepal, and where we go next.
Rider GPS that never gets stuck
A rider's dot on the map is a promise to the customer, the restaurant and our dispatch team. Here is how we found the ways it silently froze, and what we built so it heals itself.
How we estimate when your food will arrive
A delivery time is a promise. Here is how Laayo turns kitchen history, rider GPS and road distance into an honest ETA that updates while your order is on its way.
Twenty metres off: getting the address pin right
Two small bugs in our map picker could put a delivery address down the street, or at a place the customer never chose. Here is how we found them and the rule we now follow for every map.
The map bill that was paying for answers we threw away
A single screen in our rider app was asking the maps API for hundreds of travel times and reading only a few. Here is how we found it, fixed it, and what we changed so it cannot happen again.
Riding through the monsoon
When the rain comes down in Jhapa, everything about delivery changes. Why we let riders, not a weather app, say when it is raining, and how rain shapes the delivery time you see.
Designing for everyone who orders, and everyone who delivers
An optional accessibility profile, a short note for the rider at your door, and the small rules in our apps that respect how you have set up your phone.
How riders earn at Laayo, and why the number on the card is the number you get
Laayo riders work in two ways, on a salary or as freelancers. Here is how each one is paid, how tips stay with the rider, and why we care so much that the promise on an order matches the pay.