When it rains, the app tells you

Rain changes everything about delivery. Roads get slippery, riders slow down to stay safe, and a short trip takes a little longer. For a long time the app looked exactly the same on a dry afternoon and in a downpour, which meant the first sign of rain was often a late order.

We wanted the app to say it before you had to wonder.

Rain where you can see it#

When it is raining in your area, a short note drops in at the top of Home: it is raining, and delivery partners may take a little longer to reach you. After a moment the note folds away, and soft clouds and gentle rain stay behind your address while the rain lasts. Nothing covers the menu or the restaurants, and the rain stops moving if you have Reduce Motion turned on.

On the tracking page, the header turns stormy and a line explains that it is raining near the restaurant, so the delivery partner may ride more carefully.

One switch for our team#

Rain in the app follows the same switch our operations team already uses for rainy-weather delivery. When the team marks a town as rainy, or our riders report rain, the app shows it there and only there. When the rain stops, the app goes back to normal on its own. There is no second setting to forget, so the app and the delivery fee always agree.

Why we did it this way#

• Honest, not dramatic. The rain look is soft and small. It is there to set expectations, not to decorate the screen.
• Local. Rain in one town never shows up in another.
• Safety first. A rider who slows down in the rain is doing the right thing. Telling you why helps everyone.

Quick answers#

Why do I see rain on Laayo? It is raining in your delivery area, and deliveries may take a little longer.

Does rain change the price? During heavy rain a small rainy-weather fee can apply. The bill always shows it before you order.

Can I turn the animation off? Turn on Reduce Motion in your phone settings and the rain stays still.