Getting help on Laayo
How to contact Laayo support by chat, phone or email, what to do when something is wrong with an order, and where to find answers on the Help Center.
Something wrong with an order, a question about a payment, or just want to talk to a person? This guide lists every way to reach Laayo and when to use each one.
How do I contact Laayo customer support?#
| Channel | Best for | How |
|---|---|---|
| Support chat in the app | Anything about a specific order | Open the order and tap Help, or go to Support in the app menu |
| Phone | Urgent problems with a live order | Call 9707055875 |
| Account questions, refunds, partnership and business | [email protected] | |
| Help Center | Answers to common questions | support.laayo.com.np |
What is the fastest way to get help with an order?#
Use the support chat from inside the order. It already knows which order you mean, so you do not have to explain it again. You can attach photos, for example of a wrong or damaged item, which helps us sort things out faster.
The chat starts with the Laayo AI assistant, which can answer many questions on the spot, such as where your order is or how a refund works. When your problem needs a person, it hands the chat to our support team with the whole conversation, and a team member replies in the same thread. Read The support assistant that knows when to hand over.
What should I do if my order is late?#
Open the order to see its status and, once it is picked up, the rider on the map. If the app shows the order as delayed, it means it is running behind the time we expected. You can message the rider or the restaurant from the order. If you are worried, open support chat or call 9707055875.
What should I do if something is wrong with my food?#
- Take a photo of the problem, such as a missing item, wrong item or spillage.
- Report it from the order. Open the order, tap Help, and choose the problem.
- Tell us what you would like. A refund for the item, a replacement or something else.
Please report problems soon after delivery so we can check with the restaurant while the details are fresh.
How do refunds work?#
When we approve a refund, you can follow it step by step in the app, from approval until the money reaches your wallet or your original payment method. Read Refunds you can follow.
How do I report fraud or misconduct?#
If a restaurant, rider or anyone claiming to be Laayo behaves dishonestly, for example asking for extra money or for your bank details, report it. From a running order you can choose to report the restaurant, or email [email protected]. Laayo never asks for your bank PIN or password.
How do restaurant partners and riders get help?#
Restaurant partners can raise tickets from the Laayo partner app and contact their local Laayo team. Riders have support inside the rider app. Both can also call 9707055875. Read Help when you need it for how our support desk works.
Does Laayo Plus get faster support?#
Yes. Laayo Plus members are answered first in support chat. See What Laayo Plus gives you.
Quick answers#
What is the Laayo customer care number?#
Call Laayo support on 9707055875. For anything about a specific order, the in-app support chat is usually fastest.
What is Laayo’s email address?#
Email [email protected] for account questions, refunds, partnerships and business enquiries.
Is there a Laayo Help Center?#
Yes. The Laayo Help Center at support.laayo.com.np answers common questions about orders, payments and accounts.
Can I talk to a real person?#
Yes. The in-app chat starts with an AI assistant, which passes your chat to the support team when a person is needed. You can also call 9707055875.
How do I report a problem with my food?#
Open the order, tap Help, choose the problem and attach a photo. Report it soon after delivery.
