A tour of the Laayo partner app, for restaurants

Every restaurant on Laayo runs its side of the business from one app: the Laayo partner app (some people still call it the vendor app). This guide walks through a normal day in it, in the order most kitchens use it. If you have not joined yet, start with joining Laayo as a restaurant partner.

What is the Laayo partner app?#

It is the app restaurants and shops use to receive and manage Laayo orders. The owner signs in, and staff can have their own logins with the access the owner chooses. The same app works for a single kitchen or for a group of brands that share one kitchen, with a switcher at the top to move between restaurants. More on that in one kitchen, many brands.

How do I open and close my restaurant?#

Your opening hours are set once, and Laayo follows them automatically. When you need to close early, run out of gas or simply take a break, you switch the restaurant off in the app. Customers then see you as closed: they can still browse your menu, but they cannot place an order until you are open again. We explain why we built it that way in the truth about open and closed.

How do I accept an order?#

A new order arrives with a loud alert on the phone or tablet at the counter. The order card shows the items, any add-ons and notes, how the customer is paying and when a rider is expected.

Accept the order to tell the customer and the rider that you are on it.
Cook. Move the order to processing so everyone can see the kitchen has started.
Hand over. When the rider arrives, mark the order as handed over. The rider confirms pickup on their side.

If an order is not accepted in good time, Laayo reminds you with an automatic phone call in Nepali, so a busy kitchen does not miss it. We wrote about that in reminding restaurants to accept.

Can I chat with the rider or the customer?#

Yes. Each order has its own chat, so questions like “no onions?” or “which gate?” stay attached to the order they belong to. You can also see which riders have delivered for you recently, with a call button, under Delivery Partners.

Everything about your menu lives in the app:

Items with photos, prices, descriptions and categories.
Variations such as half and full plate, and add-ons such as extra cheese.
Availability. Turn a single dish off when it sells out and back on when it returns, without touching the rest of the menu.

If you are starting from a printed menu, our team can read it from a photo and set it up for you to check. See a menu from a photo.

How do offers and coupons work?#

From the app you can join Laayo campaigns and create your own offers on selected dishes. The app shows what the customer will see before you save. We take care that the discount shown and the amount billed always match, which we explain in offers that add up.

Where do I see my sales and reviews?#

Reports and business insights show your orders and sales over the period you choose, and your best sellers.
Reviews show what customers said about your food, so you can thank them or fix a recurring problem.
Payouts show what Laayo has sent to your bank and what is on the way. Each payout comes with a full statement. See getting paid on time.

How do I get help from Laayo?#

You can call or message the Laayo team at any time. Inside the partner app we are rolling out support tickets: you pick what the problem is about, describe it, and follow every reply in one thread until it is solved. Tickets reach our team straight away and stay on record, so nothing depends on someone remembering a phone call.

Can my staff use the app?#

Yes. The owner adds employees, and each one signs in with their own account. Staff can take orders and manage the menu while the owner keeps control of payouts and settings. Order alerts and reminders go to staff phones too, so the counter is covered when the owner is away.

Quick answers#

Is the Laayo partner app free for restaurants?#

Joining Laayo and using the partner app does not need any special hardware. Any recent Android phone or tablet is enough. Commercial terms are agreed with each partner when they sign up.

Can I pause orders without closing for the day?#

Yes. Switch the restaurant off in the app and switch it back on when you are ready. Your regular hours stay as they are.

What happens if I miss an order alert?#

Laayo calls the restaurant automatically with a short reminder, and our team is alerted if the order still is not accepted.

Can I run several brands from one kitchen?#

Yes. Linked restaurants appear in one switcher, and each brand keeps its own menu and its own payouts.

How do I see how much Laayo has paid me?#

Open Payouts in the app. Every payout has a statement listing the orders it covers.