The Laayo glossary, A to Z

Laayo is a food and grocery delivery app in Birtamod and Damak, Jhapa, Nepal, run by Laayo Services Pvt. Ltd. Like any app, it has its own words. This glossary explains them in one place. Where a feature is still rolling out, we say so.

A#

Accessibility profile. An optional setting in the customer app where you can share a hearing, vision or mobility need. If you do, the rider delivering your order sees a short, practical card. It is never asked at checkout and you can skip it. See Designing for everyone.

Admin App. The app Laayo’s operations team uses to watch orders, help riders and partners and answer support, with the same access rules as the web admin panel. See The ops team in your pocket.

C#

Cancel reason. When an order is cancelled, Laayo asks for a short reason in your own words instead of a list of buttons, so we can fix the real problem. See Why we ask you to type a cancel reason.

Cash on delivery. Paying the rider in cash when your order arrives. It is one of the ways to pay on Laayo, alongside E-Payment and the Laayo wallet.

Central Jhapa. The towns around Birtamod where Laayo delivers, in addition to Birtamod itself and Damak.

D#

Damak. The second town where Laayo operates, after Birtamod.

Delivery time. The estimate shown on a restaurant card and on your tracking screen. It is calculated from the kitchen, the rider and the road, and updates while your order is on its way. See How we estimate when your food will arrive.

E#

E-Payment. Paying online by scanning a QR code with your bank or wallet app. The order is confirmed once the payment arrives. See Paying with a QR inside the app.

F#

For you rating. A restaurant rating tuned to your own taste, shown alongside the overall rating. See Ratings that mean something.

G#

Gift card. A Laayo gift card with a code you can send by SMS or email. The person who receives it claims it into their Laayo wallet. See Gift cards and Send a Treat.

Gig. A delivery shift that a rider books in the rider app for a work area and time. Being online is tied to a gig. See Gigs for riders.

Group order. A shared cart where friends or colleagues add their own items from one restaurant through a link, and one host places the order. See Ordering together with group orders.

H#

Help Center. Laayo’s help site at support.laayo.com.np, with answers to common questions and a way to reach the support team. See Help when you need it.

I#

Invoice. A PDF of your order you can download from the app, labelled “Invoice”. Rolling out. See Refunds you can follow.

L#

Laayo. The food and grocery delivery app, and the brand of Laayo Services Pvt. Ltd. See Laayo at a glance.

Laayo Biz. A point of sale for restaurants, at biz.laayo.com.np, covering billing, tables and staff, connected to the orders a restaurant receives on Laayo.

Laayo Plus. A monthly membership for regular customers, with delivery benefits and priority support. See What Laayo Plus gives you.

Laayo wallet. A balance inside the Laayo app that you can pay with. Gift cards and refunds can be added to it.

Live tracking. The map that shows your order’s progress and, once your food is on its way, the rider’s position.

M#

Menu from a photo. A tool our team uses to turn a restaurant’s printed menu into a digital menu with AI, checked by a person before it goes live. See A menu from a photo.

Multi-restaurant cart. Ordering from more than one restaurant in a single checkout, delivered together. Rolling out. See One cart, many restaurants.

O#

Offers. Discounts and deals that restaurants run on Laayo, such as buy one get one. Laayo picks the best offer that applies. See Offers that add up.

Order chat. One chat per order, where you can talk to the rider and support. See One order, one chat.

P#

Partner. A restaurant or shop that sells on Laayo.

Partner app. The app restaurants and shops use to receive orders, mark them ready, manage their menu and see payouts. See Joining Laayo as a restaurant partner.

Payout. The money Laayo sends to a restaurant partner for its orders, with a statement and a confirmation. See Getting paid on time as a partner.

Q#

Qora. QR payment software for Nepali businesses, made by Laayo, at qora.laayo.com.np. Merchants are paid directly by their own bank; Qora never holds customer money.

R#

Rain mode. When it rains in a zone, riders can switch rain mode on. Customers see a rain notice, a small rain charge goes to riders, and delivery times account for the weather. See Riding through the monsoon.

Refund timeline. A view that shows where your refund is and when to expect it. Rolling out. See Refunds you can follow.

Rider. A person who delivers Laayo orders. Laayo uses its own riders.

Rider app. The app riders use to accept orders, navigate, chat and see their earnings. See How riders earn at Laayo.

S#

Send a Treat. Ordering food for someone else at their address, paid in advance, with a tracking link sent to them. Rolling out. See Gift cards and Send a Treat.

Share tracking. A link you can send so someone else can follow your order without the app. See Share your order tracking.

Support assistant. The AI assistant in Laayo support chat. It answers common questions and hands over to a person when a chat needs one. See How Laayo uses AI.

T#

Tip. An optional thank-you to your rider, paid by E-Payment or wallet. A limit of one tip per order is rolling out. See Tipping your rider.

Z#

Zone. An area where Laayo delivers, such as Central Jhapa or Damak. Restaurants, riders and offers are organised by zone.

Quick answers#

What is E-Payment on Laayo?#

E-Payment means paying by scanning a QR code with your bank or wallet app. Your order is confirmed once the payment arrives.

What is Laayo Plus?#

Laayo Plus is Laayo’s monthly membership for regular customers, with delivery benefits and priority support.

What is Qora?#

Qora is QR payment software for Nepali businesses made by Laayo Services Pvt. Ltd. Merchants are paid directly by their own bank.

What is rain mode?#

Rain mode is switched on by riders when it rains in their zone. It shows customers a rain notice, adds a small rain charge for riders and adjusts delivery times.

What is the Laayo partner app?#

It is the app restaurants and shops use to receive and prepare Laayo orders, manage their menu and see payouts.